FAQs

Feel free to give us a call at (423) 624-1996 if you have additional questions.

Recently my water bills appear to be rather high. None of the faucets appear to leak. What else could contribute to a high water bill?

You may want to check to see if a toilet is leaking. First, check the water level to ensure that water is not overflowing the tank by way of the overflow pipe. This is the pipe in the middle of the tank. It has small tubing connected to it. If water is running into the overflow, adjust the fill valve to stop the flow approximately 1 inch below the top of the overflow tube or to the water level mark stamped on the side of the tank. Second, put a few drops of food coloring into the tank to test the flush valve mechanism. If the water in the bowl changes color within 15 minutes, this is an indication that water is leaking into the toilet bowl and that the ball or flapper needs to be replaced.

The temperature of my hot water seems to be higher than what I think I need. How can I conserve energy, yet also be sure that there is an adequate amount of hot water?

Most people are comfortable with their hot water set at 120 degrees Fahrenheit, which is also the new standard that manufacturers use when pre-setting it at the factory. If you have an older model, set the thermostat at medium. On a gas model, there is a dial on the front of the gas valve. On electric models, the thermostats (there may be two) are concealed behind the two panels on the side of the tank. NOTE: Turn off the electricity before removing the panels. There are exposed wires behind the panels containing HIGH VOLTAGE.

I have a foul odor coming from my garbage disposer. What can I do to eliminate this odor?

Foul odors occur from a buildup of food debris within the disposer; to eliminate this odor, place ice cubes and lemon or orange peels in the disposer and run for 30 seconds. Next, squirt a little liquid dish detergent into the disposer while it is still running. Finally, run cold water for about 30 seconds to rinse all the debris away.